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Frequently Asked Questions
HOW DOES IT WORK?
You choose a package, select a time, date and location and we reach out to you within 2 days to confirm all the details of your booking. On the day of the event, we bring all essential picnic items to your preferred location and have the set-up done 30 minutes before your scheduled time and leave once you arrive. At the end of your time, we will be there to clean up and you can continue enjoying your day.
CAN I CUSTOMIZE A PACKAGE?
Absolutely! We have numerous options for decorating your picnic and adjusting any of our themes to your preference! Just add the details on your booking form during the checkout process or use the Contact Us link to send in any specific questions and we will confirm via your preferred contact method.
DO YOU PROVIDE FOOD AND BEVERAGE?
Yes, we provide a grazing board (depends on the size of your party), distilled or sparkling water and a variety of juices. You can also add additional items such as champagne, wine or dessert platter for an extra cost.
WHAT HAPPENS IF THERE IS BAD WEATHER?
We understand that Florida's weather predictions are not always accurate, so we have a flexible policy on event date changes. Contact us 24 hours prior to your event and we can discuss all available options.
WHAT IS YOUR CANCELLATION POLICY?
Unfortunately, we do not offer any refunds. However, we understand life happens and have a flexible policy on event date changes if we are notified 24 hours before your scheduled event.
WHAT ADD ON'S WILL YOU PROVIDE?
Our most popular add on's are champagne, a Polaroid camera, Bluetooth speaker, dessert platter, fringe umbrellas, teepee, and beach wooden chairs.
WHAT ARE SOME OF YOUR LOCATION PREFERENCES?
We cater to your needs, so we bring our pop-up picnics anywhere you want. However, most of our customers truly enjoy the beach, parks and even their own backyard! Connect with us and we can send you pins to specific locations so you can see the surroundings and familiarize yourself with the area.
HOW FAR IN ADVANCE SHOULD I BOOK?
We ask our guests to book at least 5 days prior to their upcoming event to ensure we have enough time to prepare and customize the perfect picnic setup! For larger parties we ask you book 2 weeks in advance to coordinate all the details.
WHAT AREAS DO YOU SERVICE?
We are currently in South Florida. Servicing all of Palm Beach and Martin County. However, do travel within specific parameters for an additional fee. Contact us for more information!
CAN I LEAVE BEFORE MY SCHEDULED TIME?
Yes, but please text or call us fifteen minutes before your departure so we can be back at the location to clean and pick up. Please remember that during your picnic, you are responsible for all the items in the setup and the table cannot be left unattended. Thank you in advance!
WHAT HAPPENS IF MY PARTY BREAKS OR DAMAGES AN ITEM?
There is an additional damage fee for equipment that is left unattended, stolen, or broken.
CAN I BRING ADDITIONAL FOOD AND DRINKS TO THE PICNIC?
Absolutely! Just keep in mind that there are certain public areas that do not allow alcoholic beverages. Please be mindful of your consumption as Paradise Picnics is not responsible or liable for your behavior during any of our picnics.
ARE YOU A LICENSED AND INSURED VENDOR?
Yes, we are! If your preferred location requires any proof of insurance to host the picnic, please reach out us and we will coordinate all details.